Shipping policy

Order processing

Orders are packed and dispatched within 1–2 business days (Monday to Friday, excluding US public holidays). Orders placed after 12pm ET on a Friday, or over a weekend, are dispatched the next business day. As soon as your order ships, you'll receive an email with your tracking number.

United States

Standard Tracked Shipping: 3–8 business days after dispatch.
Orders under $50: $5.95.
Orders of $50 or more: free. Every 2-Pack and 4-Pack qualifies.

International

International Tracked Shipping: 5–12 business days after dispatch, $9.95 flat rate.

We currently ship to the United Kingdom, Canada, Australia, New Zealand, Ireland, France, Germany, Italy, Spain, Portugal, the Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, the Czech Republic, Israel, the United Arab Emirates, Japan, South Korea, Singapore, Hong Kong and Malaysia.

International orders may be subject to import duties and taxes charged by your country's customs authority. Where these are shown at checkout, they're included in your total. Otherwise they're payable on delivery and are the customer's responsibility.

Tracking

Every order is tracked from dispatch to your door. If your tracking hasn't updated for more than 5 business days, email us and we'll look into it right away.

Need it by a specific date?

Ordering for a wedding or event? Email contact@lissely.com with your date before you order, and we'll tell you honestly whether it will arrive in time.

Lost, delayed or damaged parcels

If your parcel is marked delivered but hasn't arrived, please check with neighbours and your local post office first, then contact us within 14 days of the delivery date. If your order is lost in transit or arrives damaged, we'll send a replacement or give you a full refund.

Address changes

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll update it before dispatch. We can't be responsible for orders shipped to an incorrect address entered at checkout, but we'll always do our best to help recover them.

PO boxes and APO/FPO

We ship to PO boxes and APO/FPO addresses within the US. Delivery to these addresses may take a few extra days.

Returns

Our 90-Day No-Roll Guarantee covers every order, with cash refunds and free size exchanges. See our Returns & Refunds policy for details.

Contact

contact@lissely.com
We reply within one business day, Monday to Friday.